Technical Support I Overview:

Oso Grande Technologies, New Mexico ’s Premier Internet/Telecommunications Company has an excellent career opportunity within our Support group for a Technical Support I.

Responsibilities

• Taking inbound Technical Support calls from customers.
• Primary for internal desktop support. (Hardware/Software)
• Assist in application testing for new Oso Grande service offerings in order to be prepared for customer support.
• Receptionist backup responsibilities.
• Help e-mail responsibilities. (support queue)
• Setup, configuration and verification of connectivity, as well as diagnose, troubleshoot and resolve Dialup Networking issues.
• Setup, configuration and verification of Internet services for e-mail clients: Netscape Messenger, Mac Mail, Outlook Express, Eudora Pro/Lite, etc.
• Consist of assisting customers with general pricing information for all Oso Grande services.
• Perform on-call responsibilities in connection with afterhours support.
• Supported Operating Systems: Windows 98, NT, ME, 2000, XP Macintosh environments.

Qualifications

Qualified candidates should possess the following skills/background:

• Associate Degree in related field or equivalent work experience
• 2-3 yrs of help desk support in the following environments: PCs, Macintosh, DOS, Windows, Internet software products and desktop Support
• Strong working knowledge of data communications and network connectivity, including hardware support for modems and servers
• On-call emergency 24x7 support availability is also required

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Network Engineer III Overview:

Oso Grande Technologies, New Mexico ’s Premier Internet/Telecommunications Company has an excellent career opportunity within our Network and Operations group for a Network Engineer III.

Responsibilities

• Architectural design and troubleshooting support of the core Data Network, which consist of Layer 1, 2 and 3 network components including Cisco routers, switches, fiber optic and telecommunications equipment.
• Coordinate with national service providers to resolve outages and initial activation of major Internet connectivity feeds.
• Manage and optimize access, backbone and customer circuit requirements and telco expenses including interconnect agreements, tariffs and terms.
• Provide network engineering/diagnostic support to internal/external customers during network test exercises, actual disaster recoveries and in support of production services.
• Assist in implementing internal/external customer's disaster recovery networks, including working with firewalls and redundant connections.
• Support the development of IP based products that are rolled out over the network.
• Provide support to sales staff in the engineering of new customer connectivity.

Qualifications

Qualified candidates should possess the following skills/background:

• An Engineering or Computer Science Degree or equivalent work experience required.
• Cisco CCIE, CNA, CCNP, CCIP, Juniper Network Certifications highly desirable.
• Minimum of 2 years experience in an Internet network management center or Central Office Environment.
  
  Working knowledge in:

• activating, provisioning, and troubleshooting DWDM, SONET, OCx, T3, T1/Frac-T1, ATM and frame relay/IP networks;
• MPLS and Virtual Wide Area Networks;
• SONET and DCS (T1, T3), CSU/DSUs, DWDM, TDM's, fiber optics, routers, and switches is desirable;
• a variety of switch & router hardware, carrier services, network services, network management, network termination equipment and associated diagnostic equipment;
• TCP/IP protocol and services;
• Cisco IOS, Cisco ACLs and advanced routing protocols is required including BGP4, OSPF, and EIGRP;
• spanning tree and layer two switching concepts; and
• load balancing technologies, DNS and SMTP mail relay.

Strong customer service and communications skills (written and oral) are required.

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