· How do I access my account online?

From the main www.osogrande.com web page - select "Customer Tools" from the jump to menu. Then click "Access Your Account." You will need your account number and account password to enter. Note: Your account number is actually your account number - not your email address or username.
You can also go directly there - https://accountaccess.osogrande.com/
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· How do I view my invoices online?

A record of your invoices can be viewed within the "Access Your Account" area.
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· How do I change my password?

You can change your password over the phone by calling support - or by accessing your account online - click the "View Emails" button and Change Password.
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· Can I see my detailed usage online?

Yes. Log into your account and scroll down and click they link that reads "View Monthly Usage Detail." We normally need to activate this area for you - so if you have a problem - let us know and we'll give you immediate access.
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· How do I change my billing information?

Log into your account and click "Edit Account Info." You can change name, address, phone numbers, and credit card information from here.
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· Can I access my email inside the account access area?

No. The Account Access area is specifically for account maintenance purposes such as changing billing info, changing an email password, or viewing your usage. To access your email, use an email application like Netscape Mail or Outlook Express. Web based email is available at http://webmail.osogrande.com - see our "Webmial" FAQ for more information.
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· How do I change my username?

In order to change your username or email address, you will need to call our support number, 343-7630 in Albuquerque - or toll-free, 1 888-783-2331 outside of Albuquerque.

As long as you are an authorized contact on the account, we can change your username over the phone. There is currently no method to change your username online.
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