Background Check FAQ

· How do I print Metro Court Records?

Metro Court Records use Telnet by default, which has no option to print - so you will need to download Netterm in order to print. Netterm is "freeware" - so you can download it at www.download.com. You can also access it from the downloads area of these support pages. After downloading Netterm, you will need to configure it to work properly. The following instructions will allow Netterm to work properly on your computer:

1) After installation, click File, then phone directory.
2) Select "Telnet Default" for the host name.
3) For the Host/IP, type aquarius.osogrande.com
4) Use port 2349 for the Telnet Port.
5) Select tcp/ip for the connection - Click OK
6) Choose Options and click Set Registry Telnet Handler, then OK

Note: You do not need to open Netterm - it will open automatically when accessing the Metro Court Records.
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· Where can I get more help for using Metro Court?

There is help available, located at
http://www.osogrande.com/metrocourt/metro-court.htm
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· Do I need to apply to be authorized to access Metro Court Records?

No application is necessary for the Bernalillo County Metro Court Access. Access is available as long as you have an Oso Grande username and password
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· Which Government Data Services require additional approval?

Access to Dept of Public Safety Records and MVD records require you to fill out an application and submit it for approval.

The forms are available here:

DPS - http://www.osogrande.com/applicationforms.html
Get MVR - http://www.osogrande.com/mvd/mvd-app.htm
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· How do I configure and use Netterm?

1) After installation, click File, then phone directory.
2) Select "Telnet Default" for the host name.
3) For the Host/IP, type aquarius.osogrande.com
4) Use port 2349 for the Telnet Port.
5) Select tcp/ip for the connection - Click OK
6) Choose Options and click Set Registry Telnet Handler, then OK

Note: You do not need to open Netterm - it will open automatically when accessing the Metro Court Records.
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· I often see a '+' sign at the lower right of one of my searches - so I know there is more to see - how do I view the rest?

When you see a '+' sign at the lower-right of your screen - that does indicate more information. You can access it by paging down - by using Ctrl D. Ctrl U for page up.

You can access more function keys and help for Metro Court at:
http://www.osogrande.com/metrocourt/metro-court.htm
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