· How do I setup a dialup connection?

Access the following URL - http://www.osogrande.com/sscpages.htm

OR

Click Forums to the left and select our Dialup Forum which contains instructions on setting up a dialup connection for all supported Operating Systems.
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· Where do you offer local dialup service?

We have 20 some locations around the state of New Mexico. Visit http://www.osogrande.com/dial.html to see our locations.
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· Do you have an 800 number for dialup access?

Yes, it is 1 800-283-2638. Please keep in mind there is a $.10 per minute access charge.
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· I keep getting disconnected from my dialup connection. What's the problem?

There are many possible reasons for losing a dialup connection.

Line noise - can be induced by poor weather conditions, check to make sure your line from the computer to the wall jack is not divided by a splitter - the shorter the phone cord, the better - finally, if you suspect line noise is an issue - have your phone company test your line.

Modem issues - we may be able to 'tweak' your modem initialization string so that it better maintains your connection

Modem driver - many modems are now using software loaded on your computer to operate - make sure that you are not putting too much load on your computer by running too many applications at once - reboot occasionally - clear any unneeded applications from your task list - also, we or your computer manufacturer may be able to assist you in locating the newest and best driver to install for your modem.
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· What are your prices for a standard dialup account?

Standard Pricing:

$9.95 for 10 hrs per month *
$22.95 for 60 hrs per month *
$39.95 for 120 hrs per month *

* $1.50 per each additional hour
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· Does Oso Grande provide support for "modem on hold"?

"Modem on Hold" is a feature offered by V.92. Unfortunately, Oso Grande does not currently offer the V.92 standard.
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· I sometimes get disconnected when I'm idle for a while - even if I am downloading a file. How can I stay connected?

There is a setting in Windows that controls whether you want to disconnect after being idle for a certain time period.

For Windows XP:
Start - Control Panel - Open Network Connections icon - right click on the Oso Grande connection icon and select properties - click the options tab and select either "Never" or the desired disconnect time under "Idle time before hanging up."

For Win95/98/ME
Open Dialup Networking (95/98 from My Computer - ME from Start - Settings) - right click on your Oso Grande connection icon and select properties - click the Configure button - click the connection tab - there is a checkbox where you can toggle on/off the disconnect timer.
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· I am sometimes disconnected immediately after checking my email in Outlook Express - what's the problem?

Outlook Express has an option to automatically disconnect immediately after checking your email. If you do not want this option turned on - click tools from the menu bar in Outlook Express - click options - click the Connection tab - uncheck the box labelled "Hang Up after sending and receiving."
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