· How can I eliminate SPAM?

We have incorporated a spamfilter - called "Spam Assassin" into our webmail. Log into your email at http://webmail.osogrande.com and click the spam filter link at the top of the page. The spam assassin paw indicates whether your spam filter is turned on or off. Green is ON and Red is OFF. To activate your spam assassin filter - you will need to toggle if OFF, then back ON. Spam Assassin will not activate until you take this step - by default, it is NOT turned on.
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· I've activated Spam Assassin, yet I'm still getting some SPAM. Is there anything else I can do to make the spam filter work better?

Yes. Within the spam filter, you can customize the rules that are used to detect spam. You can also easily setup blacklists and whitelists to block or allow email from specific sources.
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· What happens to SPAM that is blocked?

You can specify where SPAM email goes. You have the ability to place a tag on it like "(Bulk Email)" and have it delivered to your INBOX. You can also setup a special spam folder and have it delivered there so you can review it later. Keep in mind though that if you are saving spam on our email servers - there is a 10 Megabyte limit to disk usage - so you may want to opt for permanently deleting any spam so you don't risk hitting the 10 Meg ceiling. Once you hit the 10 Meg limit, your email will bounce back to the sender informing them that you have exceeded your disk usage quota.
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· What email applications can I use with Oso Grande?

You may use virtually any email application available. The most popular email clients are Outlook Express, Microsoft Outlook, and Netscape Mail.
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· What settings do I need to setup my email cient?

Your email with Oso Grande is POP3.
Incoming mail server: mail.osogrande.com
Outgoing mail server: smtp.osogrande.com

You will also need to enter your username and password to access your email.

Note: If you are connecting through another Internet Service Provider other than Oso Grande, you MUST use their Outgoing Mail Server settings - otherwise you will be unable to send mail.
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· I'm a UNM / Oso Grande customer. I'm having trouble receiving my email - are there some special settings I should be aware of?

Yes - UNM uses a secured connection for incoming mail with either IMAP or POP3. You will need to make sure that you are set to use SSL for your incoming mail server - port 995 for POP3 or port 993 for IMAP.
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· How do I get my email while traveling?

You can either use our 800 number access 1 800-283-2638 ($.10 per minute charge) or use any ISP to connect and get your email using Webmail - http://webmail.osogrande.com - which requires no extra configuration.
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· How can I be certain that I am not downloading a virus from email?

One of the best preventative measures against viruses is to never let them on your computer in the first place. An excellent way of doing this is by using our Webmail at http://webmail.osogrande.com. By viewing your email as a webpage, your email actually stays on our server and never "touches" your computer - so it cannot possibly infect your computer that way! Of course, you still have the option to download through webmail, but this gives you an extra "shield" against viruses.
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· How much does it cost for a secondary email address?

For a standard dialup account, a secondary email address is $5 per month with a $10 setup fee.
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· You have an email disk quota? How much disk space do I have per email address? Can I get more?

Yes, we have a 10 Megabyte email disk quota on our servers.

Additional email disk space is available in 10 Megabyte increments. Each 10 Megs is $2.50 additional per month - just let us know what you need.
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· What happens if I go over my email disk space limit?

If you exceed your email disk space limit, then any incoming email will be bounced back to the sender informing them that their mail was undeliverable because you have exceeded your disk space quota.
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· How do I know how much space I'm using?

You can view your disk usage by logging into http://webmail.osogrande.com - there is a bar graph in the lower left hand corner of the screen that displays a graphical representation of your usage. Click the graph to get the actual numerical values.

Note: If this feature isn't working for you, then you probably have not installed Flash. Flash can be downloaded at http://www.macromedia.com/
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· How do I setup email for Netscape 7.1?

1) Open Netscape 7.1.
2) Click Mail - or click Window of the menu bar, then Mail & Newsgroups.
3) Click Edit - then Mail & Newsgroup Account Settings.
4) Click Add account for a new email address.
5) Select Email Account and click Next.
6) Type your name and email address and click Next.
7) Select POP for "type of incoming mail server"
8) In the Incoming Mail Server field, type mail.osogrande.com and click Next.
9) Make sure your username is correct and click Next.
10) Enter whatever you want to use for your account name.
11) Click Finish.
12) Select Outgoing Server (SMTP) in left hand column.
13) In Server Name field, enter smtp.osogrande.com if you are connecting through Oso Grande. Note: If you are connecting with another ISP other than Oso Grande, you will need to use their smtp in this box.
14) Enter your username in the User Name field - make sure that "Use secure connection (SSL)" is set to NEVER.
15) Click OK.
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· How do I setup Outlook Express?

1. Open Outlook Express.

2. From the Tools menu, choose Accounts.

3. Click the Add button and choose Mail.

4. In the Display name field, type your full name.

5. Click the Next button.

6. In the E-mail address field, type your email address.

7. Click the Next button.

8. Click the down arrow on the My incoming mail is a ____ server drop-down list and choose POP3.

9. In the Incoming mail (POP3, IMAP or HTTP) server field, type mail.osogrande.com

10. In the Outgoing mail (SMTP) server field, type smtp.osogrande.com

11. Click the Next button.

12. In the Account name field, type your username.

13. In the Password field, type your password.

14. Check the box next to Remember password if you wish to save your password.

15. Click the Next button.

16. Click the Finish button.

17. Click the Close button.
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· How do I setup Eudora?

1. Open Eudora Pro.

2. From the Tools menu, choose Options.

3. Select Getting Started in the Category list.

4. In the Real name field, type your full name.

5. In the Return address field, type your email address.

6. In the Mail Server (Incoming) field, type mail.osogrande.com

7. In the Login Name field, type your username.

8. In the SMTP Server (Outgoing) field, type smtp.osogrande.com
NOTE: Use this SMTP setting only if you are connecting via Oso Grande - if you are using another ISP - use their SMTP settings.

9. Select Checking Mail in the Category list.

10. Check the box next to Save password.

11. Scroll down until Advanced Network is visible.

12. Select Advanced Network in the list. Uncheck the box next to Cache network info.

13. Click the OK button.
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· My attachments in Outlook Express are often getting blocked - my subject message says "OE removed access to the following unsafe attachment in your mail." How can I fix this and get my attachments?

There is a security setting inside Outlook Express that controls your access to attachments.

To disable this security feature - click Tools from the menu bar - click Options - then the Security Tab.
Uncheck the box labeled "Do not allow attachments to be saved or opened that could potentially be a virus."
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· How do I customize Spam Assassin?

There are 2 main ways to customize Spam Assassin.

1) Email List Management.
From the Spamfilter control panel, there is a link to email list management from which you can setup a whitelist or blacklist. Whitelist allows particular senders or domains and blacklist blocks particular senders or domains.

The easiest way to begin blocking email is from within the email itself. Open an email from your Inbox in webmail and look at the header. The last field is the Options field. There is a link you can click on to add the sender or domain to either you whitelist or blacklist.

2) Rules Management.
From the Spamfilter control panel, there is a link to rules management where you can view a list of rules with pre-assigned values. In order to be considered spam, each email is given a value according to how many rules criteria it meets, then totals up the score. If the score is more than about 5.5, then the email is considered spam. If you want particular rules to give a higher value, you can change the value here.
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· My email gets stuck downloading in the middle of retrieving my messages. When I try again, I get all the same messages I've already downloaded. What's the problem?

This happens when you either have a large email that cannot be downloaded or some other email that (for whatever reason) is stuck and cannot be downloaded. The way to fix the problem is to login to http://webmail.osogrande.com and delete what you've already downloaded, or dispose of the email causing the problem.
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· How can I get rid of messages dated December 31st, 1969?

1) Logon to webmail.
2) Click SpamFilter.
3) Verify the filter is on by clicking the pawprint to red, then back to green.
4) Click the Rules Management link.
5) Click the Rule Dropdown List and select "DATE_MISSING" and enter a new score of 10.
Click "Add Entry."

Any emails with the 1969 date header actually come in with a missing date header, so this step will dispose of these as spam.
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