· How do I maintain my website?

First, make sure you have an ftp client such as ws_ftp, smart ftp, or cute ftp. When prompted for a hostname, enter ftp.web.osogrande.com - then your username and password for your website.

If you are using your free personal webspace as an Oso Grande customer, you will need to place your files into the public_html folder.

If you have your own hosted domain name, all files should go into the httpd folder.
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· I type in my domain name, but my website doesn't come up! What's the problem?

First, make sure have uploaded your files to the proper location. Second, make sure your start page is named "index.html" - since that is what virtually all web browsers default to.
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· I don't know my username or password - where can I get that information?

We can help you with this over the phone. Have a contact on the account call our support at 1 888-783-2331 outside Albuquerque. In Albuquerque, call 343-7630.
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· I need to make a change to my DNS records - how can I do that?

Send an email to hostmaster@osogrande.com specifying the changes you want to make. Keep in mind that any changes made normally take 24-48 hours to populate, and that this is an inherent delay in how DNS works, not slowness in response time on our part.
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· How do I view my website statistics?

Website Stats are located at http://webservices.osogrande.com
You will need your website username and password to enter.
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· How much free webspace do I have available with my Oso Grande account for personal use?

We allow 2 Megs of space per username for personal web use.
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· I've posted my personal web page - what is the URL to access it?

If you are not using your own domain name, your personal web page is located at http://www.osogrande.com/~yourusername
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· Do your web servers support PHP?

Yes. As of March 9, 2005 - we are running version 4.1.2.
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· What kinds of webhosting packages do you offer?

We have two packages:

Webhosting with your domain name - www.domainname.com. 100 Megs of disk space, cgi-bin, etc. Additional options available - see http://www.osogrande.com/hostingservices.html for more details.

Free Personal Web Space - ~2 Megs, http://www.osogrande.com/~username
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· Do you offer support for Microsoft Front Page extensions?

We do not support Front Page extensions.
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· Can my homepage access be password protected?

We do not support password protection for the free personal webspace, but if you have a hosted domain name with Oso Grande, then password protection can be used.
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· Do you offer support for .asp?

We do not currently offer support for .asp.
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· My domain name is hosted with Oso Grande. How can I password protect all or part of it?

Goto http://webservices.osogrande.com - login with your FTP username/password. Click the Web Access Controls link and follow the instructions to setup password access.
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