· What is Webmail? Can I access Webmail from anywhere?

Webmail allows you to check your email anytime - anywhere, using only a web browser such as Internet Explorer or Netscape. Simply go to http://webmail.osogrande.com and enter your username and password - no extra configuration is required.Webmail does not store your email on your computer's harddrive. If you would like to save your email on your local computer, you can use another email application like Outlook Express, Netscape Mail, Eudora, etc. There is also an "Archive" feature that allows you to save selected emails to a .zip file.
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· Does Webmail cost anything?

Oso Grande Technologies offers Webmail as a free service to our customers.
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· How do I make a new folder in Webmail?

After logging into Webmail - simply click on "Folders". This will open up the Folders window that will allow you to manage your folder options "Create", "Rename" or "Delete" folders within Webmail.Although we offer the ability to store email on our server for our customers, we strongly recommend that all e-mails either be downloaded to your computer using applications such as Outlook Express or Netscape or, if you plan to keep email on our server, that you monitor your disk usage to stay under the storage quota.We will be happy to assist you setting up your e-mail program, monitoring your disk usage, or deleting excess email off the server.
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· How much space do I have to store e-mail on your servers?

Every Oso Grande customer is allotted 10 megabytes of email storage space. Disk usage can be monitored by viewing the disk usage graph in the lower left hand corner of your screen. Click on the disk usage graph for further details.
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· How long does e-mail stay on the server?

Your email on our server will remain there indefinitely. One exception to this is that any email placed into your Trash folder will automatically be purged after 7 days from the receipt date. This helps prevent unpurged trash email from overloading our servers.
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· What happens if I go over my 10 Megabyte Quota?

In the event that you should exceed your mailbox quota, any incoming email will automatically be bounced back to the sender informing them that you have exceeded your quota. You will be unable to login using webmail. If this happens, you should contact Oso Grande Support Center at 505-343-7605 for assistance. Oso Grande does offer our customers the option to purchase additional space on your mail servers for a reasonable monthly fee.
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· What is SpamAssassin?

SpamAssassin is a mail filter, which attempts to identify spam using text analysis and several internet-based realtime blacklists.Using its rule base, it uses a wide range of heuristic tests on mail headers and body text to identify "spam", also known as unsolicitedcommercial email.Once identified, the mail can then be optionally tagged as spam for later filtering using the user's own mail user-agent application.SpamAssassin typically differentiates successfully between spam and non-spam in between 95% and 99% of cases, depending on what kindof mail you get.
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· How can I activate SpamAssassin?

SpamAssassin can be activated after logging into Webmail. Click "SpamFilter" at the top of the screen, then click the paw until it turns red, click it again until it's green - now it is turned on. More settings are available from the SpamFilter screen - for example,you can control where your spam goes, block senders via blacklisting, and adjust the point system for SpamAssassin's rules to your personal preference.
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· 10 Megabytes isn't enough space for me. How can I get more space?

Additional email disk space is available in 10 Megabyte increments. Each 10 Megs is $2.50 additional per month - just let us know what you need.
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· I have an educator account with Oso Grande - when I try to login to webmail, I'm told my username or password is incorrect? Can't I use webmail?

Yes, webmail works fine for educator accounts. Many of our educator accounts must be entered with @nedcomm.nm.org on the end of your regular username.
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· How can I customize Spam Assassin?

There are 2 main ways to customize Spam Assassin.

1) Email List Management.
From the Spamfilter control panel, there is a link to email list management from which you can setup a whitelist or blacklist. Whitelist allows particular senders or domains and blacklist blocks particular senders or domains.

The easiest way to begin blocking email is from within the email itself. Open an email from your Inbox in webmail and look at the header. The last field is the Options field. There is a link you can click on to add the sender or domain to either you whitelist or blacklist.

2) Rules Management.
From the Spamfilter control panel, there is a link to rules management where you can view a list of rules with pre-assigned values. In order to be considered spam, each email is given a value according to how many rules criteria it meets, then totals up the score. If the score is more than about 5.5, then the email is considered spam. If you want particular rules to give a higher value, you can change the value here.
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· How do I save my email to my local computer from webmail?

Webmail has an archive feature that allows you to save your email to your local harddrive for permanent or backup storage.
The archive function defaults to saving each email to a .eml format (you can change the default under Options) - which is most easily viewable by a standard email application like Outlook Express, Netscape, or even Microsoft Word.

Simply select the emails you would like to archive and click the Archive button in the lower right hand corner of the webmail window.
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· What is the best and easiest way to block spam with spamassassin?

After some experimentation, we have decided the most effective way of using spamassassin is to reduce the default required hits level from 5.5 down to about 3.0.

5.5 eliminates maybe only 10% of your spam.
3.0 gets out more than 50% of spam, whereas 2.5 will eliminate more than 80%.

Keep in mind that when you begin to reduce the required hits level, legitimate emails might be mistaken for spam, so you will also want to set up a whitelist for those contacts that you always want to receive email from.

When you have tightened the screws on the required hits and setup a whitelist, then you are safe to set the spam folder to pemanently delete and say "goodbye" to your spam problem.
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· How can I see the size of each email in my webmail box?

Click Options on the top menu. Click Index Order. Click Add to add the size paramenter.

Now you will see the size of each email with it's attachments out to the right.
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